Support

We answer every email.

Email us

Send questions, bug reports, or feature requests to hello@shiftsleeper.app. Typical response time is under 24 hours on weekdays.

Before you write

Most issues fall into one of these. Try these first.

I'm not getting notifications

• Open iPhone Settings → Notifications → ShiftSleeper. Turn alerts and sounds on.
• In ShiftSleeper → Settings → Integrations → "Request again" to re-prompt.
• Focus Modes (Sleep, Do Not Disturb) can silence alerts. Add ShiftSleeper as an Allowed App.

HealthKit isn't syncing

• Open iPhone Settings → Privacy & Security → Health → ShiftSleeper. Enable all categories.
• Force-quit and reopen ShiftSleeper.
• HealthKit only shows sleep recorded by Apple Watch or third-party apps. If your data lives in Oura, Whoop, etc., enable their HealthKit write permission.

My widget shows old data

• Open the main app once. The app publishes a fresh snapshot when it launches or when you change a shift.
• Long-press the widget → Edit Widget → toggle the option and back. Forces a reload.

My Apple Watch doesn't show the app

• Open the Watch app on your iPhone → My Watch → scroll to ShiftSleeper → "Show App on Apple Watch" must be on.
• Install can take a minute or two over Bluetooth.

I want to cancel a subscription

• iPhone Settings → tap your name → Subscriptions → ShiftSleeper → Cancel.
• Cancellation takes effect at the end of the current billing period.
• For refunds: reportaproblem.apple.com.

I want to delete all my data

• iPhone Settings → General → iPhone Storage → ShiftSleeper → Delete App.
• Everything is on-device. There is no cloud copy to delete.

Bug reports

Include: device model, iOS version, watchOS version (if applicable), what you did, what happened, what you expected. Screenshots help a lot.

Feature requests

We read every one. Tell us what shift pattern, sleep need, or workflow isn't being served — the more specific, the better.